Reflections – Looking at Details

“In the successful organization, no detail is too small to escape close attention,” said the retired American football coach, sports broadcaster, author and motivational speaker Lou Holtz.

And the question begging to be asked is: “Does an organization look at details because it’s successful, or is an organization successful because it looks at details?”

Considering certain details might be a normal business practice to one organization, yet to another it may appear ridiculous and unnecessary.

Having fresh flowers in the reception area, sending thank you notes upon receipt of payments and not permitting staff to answer mobile phones in front of clients, for example, spring to mind.

We can review an endeavour for the sake of improving it. Anticipating potential pitfalls may also be constructive for success. Likewise, with good intentions feedback given at the end of an assignment can ensure mistakes or omissions are not repeated on subsequent occasions.

Going into details might also mean we truly connect with people by allowing ourselves to be fully present in their company. Our openness towards and awareness of others can be perceived and expressed by our body language and level of active listening.

Yet going into details with the view to destroying either the work or the people involved doesn’t seem to carry with it any value. The negative intention behind the action will invariably become evident to all concerned and contribute little to achieving goodwill, a positive team spirit or success.

So, to what extent do you look at details? Perhaps you are the type of person who prefers looking at the bigger picture instead of going into the nitty-gritty. Whatever your point of view, if you’d like to share your input please leave a comment below.

Thanks for reading this and best wishes to you.



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