“A cheery face reflects a smile in the heart.” #bgdtcoaching.
A cheery face, a warm greeting, perhaps even a welcoming handshake. Such things set a positive tone for any meeting or gathering. Smiling at life we could say.
Whilst it is probable we spend hours getting the preparation right, thinking about location, lay-out, handouts and the like, a cheery face at the entrance costs nothing but has a great impact.
Extending the idea further, perhaps not going as far as the supermarket greeter – though when done right it can be impressive, no? – a ‘meeter and greeter’ in any retail or customer-encountering environment is a way of humanizing the experience.
Yes, it adds a dimension of interaction rarely seen nowadays in the age of online shopping. Or maybe a stepping up of customer service if we consider the sourly faces and/or phone distracted shop assistants standing around bored to tears so typical in many instances. Oh for a cheery face!
With a cheery face and a big thank you for connecting here today, let me stop now. However, if you’d like to share your thoughts on the question of a cheery face, please do so by leaving a comment below.
Brian Groves DipM MCIM Chartered Marketer and CTI-trained co-active coach, supplies professional and personal development through coaching, coaching workshops, marketing development training and English language training.
As an adjunct professor at the Catholic University of Milan, Italy, Brian teaches a postgraduate course based on dramatic texts and elements of coaching to examine various work-related performance matters.
Personal performance potential at work (2014), Coaching, performing and thinking at work (2013), Reflections on performance at work (2012), Elements of theatre at work (2010) and Training through drama for work (2009).